Mainstream Systems Ltd

Last updated: 16/12/2025

Mainstream Systems Ltd we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, services, and communications.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy legislation.

1. Who We Are

Mainstream Systems Ltd
Registered in the United Kingdom
13 Station Crescent, Lidlington, Bedford, MK43 0SD
Company number: 5675942
Contact email: info@mainstreamsystems.com

2. Personal Data We Collect

We use the following categories of cookies:

We may collect and process the following categories of personal data:

2.1 Information you provide directly

  • Name
  • Email address
  • Phone number
  • Company/organisation details
  • Billing and payment information
  • Any information submitted through forms, enquiries, or support requests

2.2 Information we collect automatically

  • IP address
  • Browser type and device information
  • Usage data (e.g., pages visited, time spent on the site)
  • Cookies or similar technologies (see Section 10)

2.3 Information from third parties

We may receive information from:

  • Payment processors
  • Business partners
  • Publicly available sources (e.g., Companies House)
3. How We Use Your Personal Data

We process personal data for the following purposes:

  • To provide and manage our services
  • To respond to enquiries and provide customer support
  • To process payments and maintain accounts
  • To improve our website, products, and services
  • To send updates, marketing, and service communications (with your consent where required)
  • To comply with legal or regulatory obligations
  • To maintain security and prevent fraud
4. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract – processing necessary to deliver our products/services
  • Consent – where you have opted in to receive marketing
  • Legal obligation – compliance with the law
  • Legitimate interests – for business purposes such as analytics, service improvement, and communication, where your rights are not overridden
5. How We Share Your Data

We may share your information with:

  • Service providers (IT hosting, payment processors, email/CRM platforms)
  • Professional advisers (legal, accounting, compliance)
  • Regulatory or government authorities where required
  • Third parties in the event of a business sale, merger, or acquisition

We do not sell your personal data.

6. International Data Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations; or
  • Approved Standard Contractual Clauses (SCCs)
7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including:

  • Legal, accounting, or reporting obligations
  • Contractual requirements
  • Business needs

When data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Object to certain processing activities
  • Data portability
  • Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us at: [Insert contact email]

You also have the right to lodge complaints with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. However, no system is completely secure, so we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar technologies.
We may use:

  • Essential cookies
  • Analytics/performance cookies
  • Functionality cookies
  • Marketing cookies (with consent)

You can manage cookies via your browser settings or through our cookie banner when visiting our site.

11. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Mainstream Systems Ltd
Email: info@mainstreamsystems.com
Address: www.mainstreamsystems.com